Last Updated: 12 February 2025
1. Refund Policy
- Eligibility:
- Refunds are applicable only for subscription plans with a duration of 1 year or more.
- Refund requests for the current month are not eligible.
- Refund Calculation:
- Refunds for eligible subscriptions are calculated on a month-by-month basis.
- The current month of the subscription is not eligible for a refund.
- Refunds are applicable only if the service has not been used during the subscription period.
- Monthly Plan Subscriptions:
- No refund will be given for monthly plan subscriptions.
2. Cancellation Policy
- Processing Time:
- Cancellation requests will be processed within 7 working days from the initiation of the request.
- Refund Processing Time:
- Approved refunds will be processed within the next 15 working days.
- Refunds will be issued to the original payment method or the provided bank account.
- Refund Notification:
- Users will be notified once their cancellation request is approved, and the refund is initiated.
- Annual Plan Subscriptions:
- Cancellation requests for annual plan subscriptions will be considered for a refund based on the eligibility criteria mentioned in the refund policy.
- Refund Rejection:
- Refunds may be rejected if the service has been used during the subscription period or if the refund request is for the current month.
- No refunds will be provided in cases of account cancellation due to misuse of the product.
Contact Information:
If you have any questions or concerns regarding the refund and cancellation policy or need assistance, please contact us at contact@silvercard.silverhash.com.
Important Note:
- Silverhash Digital reserves the right to modify its refund and cancellation policy. Users will be notified of any changes in advance.
- Users are encouraged to review the policy regularly to stay informed about any updates or amendments.