Refund and Cancellation Policy

1. Refund Policy

1. Eligibility:
   • Refunds are applicable only for subscription plans with a duration of 1 year or more.
   • Refund requests for the current month are not eligible.
2. Refund Calculation:
   • Refunds for eligible subscriptions are calculated on a month-by-month basis.
   • The current month of the subscription is not eligible for a refund.
   • Refunds are applicable only if the service has not been used during the subscription period.
3. Monthly Plan Subscriptions:
   • No refund will be given for monthly plan subscriptions.

2. Cancellation Policy

1. Processing Time:
   • Cancellation requests will be processed within 7 working days from the initiation of the request.
2. Refund Processing Time:
   • Approved refunds will be processed within the next 15 working days.
   • Refunds will be issued to the original payment method or the provided bank account.
3. Refund Notification:
   • Users will be notified once their cancellation request is approved, and the refund is initiated.
4. Annual Plan Subscriptions:
   • Cancellation requests for annual plan subscriptions will be considered for a refund based on the eligibility criteria mentioned in the refund policy.
5. Refund Rejection:
   • Refunds may be rejected if the service has been used during the subscription period or if the refund request is for the current month.
   • No refunds will be provided in cases of account cancellation due to misuse of the product.

Contact Information:

If you have any questions or concerns regarding the refund and cancellation policy or need assistance, please contact us at contact@silvercard.silverhash.com.

Important Note:

• Silverhash Digital reserves the right to modify its refund and cancellation policy. Users will be notified of any changes in advance.
• Users are encouraged to review the policy regularly to stay informed about any updates or amendments.